Privacy Policy
We understand the importance of your privacy and your concerns about the security of your personal information. We are committed to protecting any personal information about you that we hold.
Personal Information
During your dealings with us, we may collect personal information such as:
- your name, address and contact details, including telephone number and email address;
- your interests in our products and services;
- information about your dealings with us;
- any other information which we may need to promote our goods or services.
We may collect your personal information at various stages in your interactions with us, such as when you subscribe to our newsletter, contact us, create an account or place an order.
We hold your information in electronic form and take all reasonable steps to ensure it is secure and safe from unauthorised access.
Information that we collect may from time to time be stored, processed in or transferred between parties located in countries outside of Australia.
Use of Personal Information
We use the personal information we collect about you to identify your orders, provide you with our email newsletter (if you have indicated you wish to receive marketing materials) and to personalise your shopping experience with us; that’s all.
Accessing your Personal Information
You may request access at any time to personal information we hold about you by contacting us. We will deal with all requests for access to personal information as quickly as possible but may charge you a fee where access is provided.
Cookies
This website uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.
Our website may from time to time use cookies to analyse website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google Adwords. These ads may appear on this website or other websites you visit.
We do not generally keep a record of the IP addresses from which users access our site. However, where you specifically provide us with information about yourself we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.
Disclosure
We are dedicated to keeping your details private. Any information we collect in relation to you is kept strictly secured. We will not disclose any of your personal information to anyone without your consent, unless we are required by law to do so.
However, your personal information may be disclosed where you yourself have disclosed such information as a result of submitting a review on our website or posting content to our social media platforms. This is because the reviews you submit or the content you post are visible to anyone who may access our website or social media accounts from time to time.
Accessing your Personal Information
You may request access at any time to personal information we hold about you by contacting us. We will deal with all requests for access to personal information as quickly as possible but may charge you a fee where access is provided.
Privacy Complaints
If you believe that we have breached your privacy rights, you can make a privacy complaint by contacting us. At all times, privacy complaints will be treated seriously, dealt with promptly and in a confidential manner.
Changes to our Privacy Policy
We reserve the right, at our discretion, to modify our privacy policy at any time. By using our website and ordering our products you consent to our collection and use of your personal information as set out in this policy.